Privacy Policy
Effective Date: December 14, 2025 · Last Updated: January 5, 2026
1. Introduction
Welcome to MOMKN Solutions. This Privacy Policy ("Policy") outlines how we collect, use, and protect your information when you interact with our services, specifically our WhatsApp and Telegram AI integrations and our contact forms.
2. Information We Collect
When you interact with our services, we may collect the following types of information:
- Contact Form Data: Your name, email address, and message when you reach out to us through our website.
- WhatsApp / Telegram Contact Information: Your phone number, profile name, and any other contact details provided during the bot interaction.
- Messaging Data: The content of the messages you send to us on WhatsApp or Telegram, timestamps, and interaction logs necessary for context preservation.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, personalize, and maintain our conversational AI services via WhatsApp and Telegram.
- To respond to your inquiries, schedule requests, or provide requested information accurately through our agent.
- To improve our conversational AI models and troubleshoot technical issues, ensuring more accurate and helpful responses.
- To communicate with you about our products and services when you reach out to us.
4. Third-Party Services and Data Sharing
We absolutely do not sell your personal information. We may share information with trusted third-party service providers solely for operating our services:
- Formspree: We use Formspree to securely collect and manage contact form submissions on our website.
- Meta Platforms, Inc.: We use the WhatsApp Cloud API to facilitate messaging. Information shared through our WhatsApp bot is transmitted through Meta's infrastructure and is subject to Meta's Privacy Policy.
- Telegram: We use the Telegram Bot API to facilitate messaging on Telegram. Information shared through our Telegram bot is subject to Telegram's Privacy Policy.
- AI Service Providers: We use industry-leading third-party AI models (such as Google Gemini/OpenAI) to process the content of messages and generate intelligent responses. Data minimization practices are employed to limit Personally Identifiable Information (PII) in these requests whenever possible.
5. User Consent and Opt-Out
By contacting us through our website or initiating a chat with our WhatsApp or Telegram agent, you consent to our collection and use of your data as described in this Policy.
You may opt out of future WhatsApp communications at any time by replying to the agent with the word "STOP".
6. Data Retention and Deletion (Right to Erasure)
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. You have the right to request the deletion of your personal data at any time.
To request data deletion on WhatsApp, you may reply with the keyword "DELETE" to our WhatsApp agent. Upon receiving a valid request, your conversation history, phone number, and related logs will be permanently anonymized or deleted in accordance with applicable laws.
7. Contact Us
If you have any questions, compliance requests, or concerns regarding this Privacy Policy, please contact us at help@momknsolutions.ca, by calling +1 (437) 608-4506, or by visiting our Contact page.