Privacy Policy

Effective Date: April 2026

1. Introduction

Welcome to MMKN Solutions. This Privacy Policy ("Policy") outlines how we collect, use, and protect your information when you interact with our services, specifically our WhatsApp Business API integrations and our waitlist.

2. Information We Collect

When you interact with our services, we may collect the following types of information:

Waitlist Data: Your email address when you sign up for our upcoming releases.
WhatsApp Contact Information: Your WhatsApp phone number, profile name, and any other contact details provided during the bot interaction.
Messaging Data: The content of the messages you send to us on WhatsApp, timestamps, and interaction logs necessary for context preservation.

3. How We Use Your Information

We use the collected information for the following purposes:

To keep you informed via email about our upcoming product launches and updates.
To provide, personalize, and maintain our conversational AI services via WhatsApp.
To respond to your inquiries, schedule requests, or provide requested information accurately through our agent.
To improve our conversational AI models and troubleshoot technical issues, ensuring more accurate and helpful responses.

4. Third-Party Services and Data Sharing

We absolutely do not sell your personal information. We may share information with trusted third-party service providers solely for operating our services:

Formspree: We use Formspree to securely collect and manage email addresses on our waitlist.
Meta Platforms, Inc.: We use the WhatsApp Cloud API to facilitate messaging. Information shared through our WhatsApp bot is transmitted through Meta's infrastructure and is subject to Meta's Privacy Policy.
AI Service Providers: We use industry-leading third-party AI models (such as Google Gemini/OpenAI) to process the content of messages and generate intelligent responses. Data minimization practices are employed to limit Personally Identifiable Information (PII) in these requests whenever possible.

5. User Consent and Opt-Out

By signing up for our waitlist or initiating a chat with our WhatsApp agent, you consent to our collection and use of your data as described in this Policy.

You may opt out of future WhatsApp communications at any time by replying to the agent with the word "STOP". You may unsubscribe from our waitlist emails using the link provided in the emails.

6. Data Retention and Deletion (Right to Erasure)

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. You have the right to request the deletion of your personal data at any time.

To request data deletion on WhatsApp, you may reply with the keyword "DELETE" to our WhatsApp agent. Upon receiving a valid request, your conversation history, phone number, and related logs will be permanently anonymized or deleted in accordance with applicable laws.

7. Contact Us

If you have any questions, compliance requests, or concerns regarding this Privacy Policy, please contact us by responding to our WhatsApp business number or reaching out to our support team.